KaraKraftz Terms and Conditions
1. Introduction
Welcome to KaraKraftz. These Terms and Conditions govern your use of our website and the purchase of products from KaraKraftz. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.
2. About KaraKraftz
KaraKraftz is a South African-based business specialising in custom-made and personalised products, including but not limited to sublimated and engraved items. Our products are crafted on demand based on customer specifications.
3. Definitions
• ‘Company’, ‘We’, ‘Us’, or ‘Our’ refers to KaraKraftz.
• ‘Customer’, ‘You’, or ‘Your’ refers to any person using our website or purchasing our products.
• ‘Products’ refers to all items sold by KaraKraftz.
• ‘Personalised Products’ refers to items customised according to customer instructions.
4. Use of Website
You may use this website for lawful purposes only. You agree not to misuse the website, interfere with its functionality, or attempt to gain unauthorised access to any part of the website or its systems.
5. Orders and Acceptance
All orders placed through our website are subject to acceptance by KaraKraftz. Once payment is received, your order will be processed. We reserve the right to refuse or cancel any order at our discretion, including due to errors, suspected fraud, or stock issues.
6. Personalised and Custom Products
Most KaraKraftz products are made to order. By placing an order for a personalised product, you confirm that:
• All spelling, names, dates, and design details provided are correct.
• You understand that personalised products cannot be returned or exchanged unless faulty.
• You accept that preview images are digital representations and final products may vary slightly in colour, size, or positioning.
7. Pricing and Payment
All prices are listed in South African Rand (ZAR) unless stated otherwise. Prices may change without notice. Payment must be completed in full before production begins. We accept various secure payment methods as displayed on our website.
8. Production Time
Production times vary depending on the product and order volume. Estimated production times are provided for guidance only and are not guaranteed. KaraKraftz is not liable for delays caused by factors beyond our control.
9. Delivery and Shipping
We offer delivery via third-party courier services. Delivery times are estimates only. Risk of loss or damage passes to the customer once the order is handed over to the courier. KaraKraftz is not responsible for delays, damages, or losses caused by courier services.
10. Returns, Refunds, and Exchanges
In accordance with the South African Consumer Protection Act (CPA):
• Faulty or defective products may be returned within 6 months of delivery.
• Personalised products are not eligible for return unless faulty.
• Refunds are processed within a reasonable time once eligibility is confirmed.
11. Intellectual Property
All content on this website, including text, images, logos, and designs, is the property of KaraKraftz. You may not copy, reproduce, distribute, or exploit any content without our written permission.
12. POPIA and Data Protection
KaraKraftz complies with the Protection of Personal Information Act (POPIA). Personal information collected is used solely for order fulfilment, customer service, and legal compliance. We do not sell or misuse customer data.
13. Limitation of Liability
To the extent permitted by South African law, KaraKraftz shall not be liable for indirect or consequential losses. Nothing in these terms limits your rights under the Consumer Protection Act.
14. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of South African courts.
15. Changes to Terms
KaraKraftz reserves the right to update or modify these Terms and Conditions at any time. Continued use of the website constitutes acceptance of any changes.
16. Contact Information
If you have any questions regarding these Terms and Conditions, please contact KaraKraftz through the contact details provided on our website.