KaraKraftz Privacy Policy
1. Introduction
KaraKraftz values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the Protection of Personal Information Act (POPIA) of South Africa. By using our website or services, you consent to the practices described in this policy.
2. Who We Are
KaraKraftz is a South African-based business offering custom-made and personalised products. This Privacy Policy applies to all visitors, customers, and users of the KaraKraftz website.
3. Information We Collect
We may collect the following types of personal information:
• Full name and surname
• Email address
• Contact number
• Delivery and billing address
• Order details and personalisation information (such as names or text provided)
• Payment-related information (processed securely by third-party payment providers)
• Technical data such as IP address, browser type, and cookies
4. How We Collect Information
Personal information is collected when you:
• Place an order on our website
• Create an account (if applicable)
• Contact us via email, forms, or messaging platforms
• Browse our website (through cookies and analytics tools)
5. How We Use Your Information
We use your personal information to:
• Process and fulfil orders
• Customise personalised products
• Communicate order updates and customer support
• Improve our website and services
• Comply with legal and regulatory obligations
6. Personalised Product Information
Any names, text, or images provided for personalised products are used solely for the purpose of fulfilling your order. We do not reuse, resell, or publicly share personalised content without your consent.
7. Payment Information
KaraKraftz does not store or process full payment card details. Payments are handled securely by trusted third-party payment gateways. We only retain transaction references and limited details required for record-keeping.
8. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience, analyse traffic, and improve functionality. You may disable cookies in your browser settings, although this may affect certain features of the site.
9. Sharing of Information
We do not sell or trade your personal information. Information may be shared only with:
• Courier and delivery partners for order fulfilment
• Payment service providers
• Legal or regulatory authorities where required by law
10. Data Storage and Security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, or disclosure. Access to personal data is limited to authorised personnel only.
11. Data Retention
Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.
12. Your Rights Under POPIA
In terms of POPIA, you have the right to:
• Access your personal information
• Request correction or deletion of your data
• Object to processing in certain circumstances
• Withdraw consent (where applicable)
• Lodge a complaint with the Information Regulator of South Africa
13. Third-Party Links
Our website may contain links to third-party websites. KaraKraftz is not responsible for the privacy practices of these external sites.
14. Changes to This Privacy Policy
KaraKraftz reserves the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the website indicates acceptance of the updated policy.
15. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact KaraKraftz using the contact details provided on our website.